Terms of Use

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Platform. By using Kaizen CoachOS, you represent and warrant that you meet these requirements.

The Platform is intended for professional coaches and coaching businesses. Use of the Platform for any other purpose is subject to our prior written approval.

To access most features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

Kaizen CoachOS offers free and paid subscription plans. Paid plans are billed on a monthly or annual basis as selected at the time of purchase. All fees are stated in Australian dollars unless otherwise specified and are inclusive of applicable taxes.

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by applicable law.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform to record or process any session without the informed consent of all participants; upload or transmit any content that is unlawful, defamatory, or infringes any third-party rights; attempt to gain unauthorised access to any part of the Platform or its infrastructure; or use the Platform in any way that could damage, disable, or impair its operation.

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms.

You are solely responsible for obtaining all necessary consents from your clients before recording, transcribing, or processing their sessions through the Platform. This includes compliance with any applicable privacy laws, professional codes of conduct, and industry regulations in your jurisdiction.

Kaizen CoachOS provides tools to assist with compliance but does not guarantee that use of the Platform satisfies any specific legal or professional obligation. You should seek independent legal advice if you are unsure of your obligations.

All content, software, trademarks, and technology comprising the Platform are owned by or licensed to Kaizen CoachOS and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose during your subscription period.

You retain ownership of all content you upload to the Platform, including session recordings and coaching notes. By uploading content, you grant us a limited licence to process and store that content solely for the purpose of providing the Platform's services to you.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information and your clients' data.

You agree to handle all client data processed through the Platform in accordance with applicable privacy laws and your own privacy obligations as a data controller.

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Platform's fitness for a particular purpose, accuracy of AI-generated content, or uninterrupted availability.

AI-generated transcripts, summaries, action plans, and insights are provided as tools to assist coaches and should not be relied upon as professional, legal, or clinical advice. You are responsible for reviewing and verifying all AI-generated content before use.

To the maximum extent permitted by law, Kaizen CoachOS will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of the Platform will not exceed the total fees paid by you in the three months preceding the claim.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice where practicable. We will not be liable to you for any modification, suspension, or discontinuation of the Platform.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland for any dispute arising from these Terms or your use of the Platform.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation that cannot be excluded by contract.

If you have any questions about these Terms or wish to report a concern, please contact us through the Contact page on our website. We aim to respond to all enquiries within 2 business days.